Comments on: 7 Impressive Twitter Customer Service/Brand Management Cases

By: 4 Ways Social Media Connects Your Business Personality and Customer Services | Women Grow Business

Thu, 15 Oct 2009 10:07:37 +0000

[...] 7 Impressive Twitter customer service/brand management cases [...]

By: Encouraging Clients to Twitter : Cotton Rohrscheib

Encouraging Clients to Twitter : Cotton Rohrscheib — Fri, 02 Oct 2009 11:19:35 +0000

[...] customer service reps, thus protecting the brand or products reputation. Below you will find a few examples from ChromaticSites.com: Some companies have quickly caught on to the obvious benefits of monitoring and managing their [...]

By: Diseñador de blogs y webs. COOKIEFACE. Blog & Web designer, Blog about Design & Stuff. Blog de diseño y actualidad. - Atención al cliente a través de Twitter

Thu, 20 Aug 2009 16:37:39 +0000

[...] (Nacho), Twitter Customer Service – the Ultimate List of Stores on Twitter (Shopping Journal), 7 Impressive Twitter Customer Service/Brand Management Cases (Chromatic), How to Get Customer Service via Twitter [...]

By: Twitter’s Killer App: Customer Service | Twitterrati

Twitter’s Killer App: Customer Service | Twitterrati — Wed, 15 Jul 2009 11:17:36 +0000

[...] emergence as a customer service tool, check out today’s Toronto Star. As well, Chromatic has a good post about seven situations in which companies used Twitter to “go above and [...]

By: Domain Names

Domain Names — Wed, 11 Mar 2009 20:14:23 +0000

It’s so true. Name.com has seen an increase in client engagement through Twitter and as the lucky stiff who gets to be the voice of Name.com, it’s nice to have my finger on the pulse of what people are saying about us.

By: Social Media at Work » Blog Archive » 12 Practical Ways to Use Twitter in Business

Sun, 01 Mar 2009 20:01:23 +0000

[...] and create a great PR case study to showcase their dedication to delighting their customers. This blog post documents 7 of them. Or use your feed to answer questions, like JetBlue does [...]

By: LeoH

LeoH — Mon, 23 Feb 2009 12:05:18 +0000

Great post!

Very interesting to read and it got even better with the link supplied by Paul Wilson above. However I am wondering about one thing… could bad tweets about Twitter destroy Twitter – I mean it’s not as if there is any serious competition out there.

By: How the Power of “@” Can Change Your Online Interactions « Everycarlisted’s Blog

Fri, 20 Feb 2009 19:28:21 +0000

[...] People are bringing a lot of very interesting brand management examples to blogs everywhere. CEO’s and online marketers and daily consumers alike are praising the benefits of Micro Blogging for the way it’s changing the face of customer support. [...]

By: Matt

Matt — Fri, 20 Feb 2009 05:55:29 +0000

Brandon, you bring up an interesting point. It has been reported that Twitter is in the early stages of monetizing the service, so you may just find this happening sooner rather than later.

By: Brandon

Brandon — Fri, 20 Feb 2009 05:47:10 +0000

Yeah, Twitter can make or break any company. Both need each other to survive, but companies are more depend on twitter. I think twitter should get some part of profit from the companies who make profit from twitter.

By: Matt

Matt — Fri, 13 Feb 2009 19:57:24 +0000

Wow, thanks for the link, Paul. That incident is unbelievable. That’s a good way to get yourself fired.

Glad you liked the post!

By: Paul Wilson

Paul Wilson — Fri, 13 Feb 2009 19:50:41 +0000

Thanks Matt – great post.

The recent Twitter meltdown between a National Post reporter and a marketing consultant (link) highlights the significant brand exposure that microblogging platforms provide.

Monitoring and managing your reputation online in real time is more critical now than ever. Thanks for extending the conversation!