Great roadmap!

To what degree to you agree with Millard, “The best sites we’ve found are usable only 42 percent of the time.“ That is rather astounding, but I must say generally I feel this is accurate.

On the other hand, what role do you see providing an intentional challenge or call to action that requires the reader to think hard, but not “too hard”? Should that ever be a part of “navigation” in your mind or elsewhere. I’m thinking along the lines of “surprising” people – such as Amazon’s use of the “surprise me” link when previewing books. A small challenge perhaps that allows people to discover content they would not otherwise go after.

Thanks for your pointers!

I have noticed that even some “mainstream” sites by and for the “big boys” upon the Web have fair to middling site design.

Those “dead ends” are especially bothersome!!!

Another area that, at times, makes me growl with anger (Grrrrrrr) is either a lack of or a too simplistic site map.

When I see a link to a well-designed site map at the bottom of each page I feel “safer” knowing there is always at least an alternative method to wend my way through a site; no matter how large or convoluted it may be.